Frequently Asked Questions
Quick answers to common questions. Can't find what you're looking for?Contact us
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. You can check out as a guest or create an account for faster future orders.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay via Stripe.
How can I track my order?
Once your order ships, you'll receive an email with a tracking number. You can also log into your account and view order details to track your shipment.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Free shipping is available on orders over $50. Expedited options are available at checkout.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original condition with tags attached. Some restrictions apply to electronics and personalized items.
Can I cancel my order?
Orders can be cancelled within 1 hour of placement. After that, they may have already shipped. Contact support immediately if you need to cancel.
What should I do if my order arrives damaged?
Please contact us within 48 hours of delivery with photos of the damage. We'll arrange a replacement or full refund at no cost to you.
How can I contact support?
You can reach our support team at miamdebay@gmail.com or 347-285-8467. We're available Monday-Friday, 9am-6pm EST.