Back to Home

Return Policy

We want you to be satisfied with your purchase. Learn about our return and refund policy.

Last Updated: August 28, 2026

At GOLIVEDEAL, we want you to be satisfied with your purchase. If you need to return an item, you may request a return within 30 days of delivery, subject to the terms below.

1. Return Eligibility

Return requests must be submitted within 30 days of the date your order was delivered.

To be eligible for a return, the item should be returned in good condition. Items do not necessarily need to be unused, but they should be in a condition that allows us to reasonably process the return.

GOLIVEDEAL does not have a general list of non-returnable products. However, a return may be rejected if the item is excessively damaged, substantially altered, or otherwise not in acceptable condition for return.

Nothing in this policy limits any rights you may have under applicable law.

2. How to Request a Return

To request a return:

  1. Sign in to your GOLIVEDEAL account.
  2. Go to your orders.
  3. Select the order containing the item you wish to return.
  4. Select the return option.
  5. Select the item and quantity you want to return.
  6. Submit your return request.

Return requests are reviewed by GOLIVEDEAL.

Submitting a return request does not automatically mean that the return has been approved.

3. Return Request Status

You may see the status of your return request through your GOLIVEDEAL order information.

Return statuses may include:

  • Requested — Your return request has been submitted and is awaiting review.
  • Approved — Your return request has been approved.
  • Rejected — Your return request has been rejected.
  • Received — The returned item has been received.
  • Completed — The return has been fully processed.
  • Cancelled — The return request has been cancelled.

4. Approved Returns

If your return request is approved, GOLIVEDEAL will provide instructions for returning the item.

Please follow the provided return instructions and do not send an item to an address that has not been provided or authorized by GOLIVEDEAL.

Returned items will be reviewed to confirm that they meet the conditions of this policy.

5. Return Shipping

For a standard return where you simply want to return an item, the customer is responsible for the cost of return shipping.

If an item is damaged, defective, incorrect, or otherwise sent to you in error, GOLIVEDEAL will be responsible for the appropriate return-shipping costs or provide an appropriate alternative resolution.

Specific return-shipping instructions will be provided when a return is approved.

6. Refunds

Once an approved return has been received and processed, GOLIVEDEAL will process the applicable refund.

For orders containing multiple products, refunds are based on the specific item or items approved for return.

If only part of an order is returned, only the eligible returned items will be included in the applicable refund.

Refunds are generally issued to the original payment method used for the purchase.

The time it takes for a refund to appear in your account may vary depending on your payment provider or financial institution.

7. Damaged or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or otherwise different from what you ordered, please contact GOLIVEDEAL as soon as reasonably possible.

Please provide your order information and a description of the issue. We may request photographs or other information to help us evaluate the situation.

If the issue is confirmed, GOLIVEDEAL will work with you to provide an appropriate resolution, which may include a replacement, return, or refund.

8. Order Cancellations

If you want to cancel an order, contact GOLIVEDEAL as soon as possible.

Cancellation requests cannot be guaranteed once an order has been processed or shipped.

If an order can no longer be cancelled, you may request a return if it otherwise qualifies under this policy.

9. Return Review

GOLIVEDEAL reserves the right to review returned items before completing a refund.

A return may be rejected if:

  • The return request was submitted more than 30 days after delivery.
  • The returned item is not the item associated with the approved return.
  • The item is excessively damaged or altered.
  • The return does not follow the instructions provided by GOLIVEDEAL.
  • The return otherwise does not meet the requirements of this policy.

10. Changes to This Policy

GOLIVEDEAL may update this Return & Refund Policy from time to time.

When changes are made, the updated version will be posted on this page along with a revised "Last Updated" date.

The policy applicable to a particular return will generally be the policy in effect when the relevant order was placed, subject to applicable law.

11. Contact Us

If you have questions about a return, refund, or order, contact us:

When contacting us about a specific return or refund, please include your order information so that we can assist you more efficiently.

Need to Start a Return?

Sign in to your account to request a return or contact our support team for assistance.